FAQ

Q: What’s your products advantage?

A:

1. Our products are lighter in weight, more reasonable in structure design, sieve bed integrated design, easy operation.

2. All products have approved CE ISO13485 ISO9001.

3. We offer long line products and diversified choices.

Q: Do your oxygen concentrators have an alarm system?

A: Yes, sure, stand alarm- low purity, low/high pressure, high temperature, blockage, power failure, ensure users are safe during use.

Q: How long is the lifespan of machine?

A: We use highly efficient lithium molecular sieve to maintain the lifespan more than 10,000 hours.

Q: What is your warranty?

A:

1. 18 months or 10,000 hours warranty for whole device.

2. We have a strong after sales serice team.

3. Any non-human factors damages during use, we will act warranty without charge based on the real videos/pictures, seal number provided by customers.

4. Mean while, we offer 24 hours online technical support.

Q: How do I maintain my oxygen concentrator?

A:

1. Read user manual carefully before using our device;

2. We offer maintain manual with all details like the following items:

Filter Sponge-Clean the filter sponge at least once a week.

Humidifier bottle-Clean your humidifier bottle daily with warm water, do not use any detergent.

Any others, our service dept will tell you when you contact us.

Q: Do you provide OEM/ODM service?

A: Yes, we support OEM/ODM for order quantity over 300pcs.

Q: How about the reasonable delivery time for my order?

A: Normally, we support 5 to 7 working days for quantity less than 500 units under standard specification, and around 2 weeks for quantity more than 500 and less than 2000 units orders, for big amount we support partial delivery by reasonable requirement.

Q: What’s your production capacity?

A: Monthly capacity around 25,000 units under standard specification.